Hotel greeting cards are the best way to welcome guests into their rooms for a delightful stay.

It’s a great way to make them feel at home and settle in. 

Crisp linens, soft lighting, and neatly arranged toiletries set the stage for a welcoming stay. 

But what if, instead of a standard welcome letter on the nightstand, you discovered a personalized video greeting card?

Picture this: You open it to see a warm, smiling face—perhaps the hotel manager or concierge—greeting you by name, sharing insider tips about your stay, and even recommending a must-try dish at the hotel restaurant. Suddenly, your experience feels more personal, thoughtful, and unforgettable.

Wouldn’t that be a stay worth remembering?

The Why: Exploring the Purpose of Hotel Greeting Cards

Setting the Stage for a Stellar Stay

A warm welcome sets the tone for an entire hotel experience. Traditional cards have long been used to make guests feel valued, but video greeting cards take this further. 

Personalized greetings integrates sight, sound, and personality, they create an immediate emotional connection, making guests feel special when they enter their room.

Comfort and Familiarity

Traveling—whether for business or leisure—can be stressful. A personalized video greeting helps break the ice, offering guests comfort and familiarity.

Hearing a friendly voice and seeing a welcoming smile can ease anxieties and make an unfamiliar place feel more like home.

Information at Their Fingertips

Instead of flipping through a bulky hotel directory, guests can receive key information concisely and engagingly like a digital gift with one scan of a smartphone. 

A video card can provide details about Wi-Fi access, breakfast hours, spa services, and even local attractions—all in a format that’s more engaging and accessible than static text.

Managing Expectations

Transparency is key to guest satisfaction. A video greeting message allow hotels to subtly set expectations by outlining details like check-out procedures, housekeeping schedules, and available services. This reduces confusion and ensures guests have a smooth, stress-free stay.

Building a Bridge: The Power of Personal Connection

A personal touch goes a long way in building loyalty. A heartfelt welcome video featuring a real person—whether the hotel owner, concierge, or staff member—fosters a sense of connection and might come as a surprise gift for all your guests. 

Guests are more likely to feel valued and engaged, increasing their chances of returning or recommending the hotel to others.

The How: Uses and Placements of Hotel Welcome Cards

Where to Place the Welcome Cards

Strategic placement ensures guests engage with the thank you card message. Consider placing it:

• On the bed, alongside welcome amenities
• On the nightstand, near the bedside lamp
• Near the TV remote or minibar
• On the desk or workspace in business-oriented rooms
• Inside a welcome folder with other key information
• At the reception desk for an interactive welcome before check-in
• In event spaces for personalized guest messages
• Near elevators or lounge areas to capture guest attention

How Hotels Can Use Welcome Guest Cards

Hotels can use video gift cards in various ways to enhance guest experience:

• Personalized welcome: Address guests by name for a unique touch.
• Event invitations: Use them to invite guests to special events such as wine tastings, live music, or happy hours.
• Promotional tool: Highlight spa services, restaurant specials, or upcoming offers.
• Loyalty programs: Encourage guests to sign up for rewards programs.
• Feedback collection: Include a QR code linking to a quick feedback form.
• Seasonal greetings: Surprise guests with festive messages during holidays.
• Special milestone recognition: Celebrate guest birthdays, anniversaries, or VIP stays with a custom message.
• Local recommendations: Offer insider travel tips and hidden gems unique to the area.

The What: Crafting the Perfect Hotel Card Content

A Warm Embrace in Words

The opening lines of the video greeting should feel natural and inviting. Examples include:

• “Welcome to [Hotel Name]! We’re so happy to have you with us.”
• “Hello [Guest Name], we’ve been expecting you!”
• “On behalf of our entire team, thank you for staying with us.”

Introducing Your Hotel and Yourself

A brief introduction helps guests feel more connected. For example:

• “I’m [Name], your Guest Relations Manager and I’m here to ensure you have an incredible stay.”
• “We take pride in providing a unique experience here at [Hotel Name], and we can’t wait for you to enjoy it.”

Expressing Gratitude

A simple “thank you” in a welcome note for guest goes a long way in making them feel appreciated.

Acknowledging their choice to stay at the hotel reinforces the relationship.

Highlighting Special Touches

This is an opportunity to showcase what makes the hotel stand out.

Whether it’s a rooftop bar with breathtaking views, a renowned spa, or complimentary evening wine tastings, mentioning these unique features enhances excitement and engagement.

Essential Information

Clear, concise details should be included:

• Wi-Fi login credentials
• Restaurant hours and must-try menu items
• Spa and fitness center information
• Contact details for guest services

A Personal Invitation

Encouraging guests to contact the hotel if needed reinforces the hotel's commitment to exceptional service. A simple “We’re just a call away if you need anything” can make a big impact.

A Fond Farewell (Before They Leave)

The closing should for welcome letter hotel card be warm and inviting, such as:

• “We hope you have a fantastic stay. Let us know if we can do anything to make it even better!”
• “Enjoy your time with us, and we look forward to serving you again!”

Beyond the Words: Presentation and Impact

The Visual Appeal

The design of hotel greeting cards with video should align with the hotel's branding.

High-quality materials, elegant fonts, and a sleek layout contribute to a sophisticated and professional feel.

Placement Matters

Strategic placement ensures guests engage with the card. Placing QR codes on gifts on the bed, near the welcome amenities, or by the TV remote increases the likelihood of being noticed and appreciated.

A Little Extra Goes a Long Way

Pairing the video greeting with a small gift—such as a piece of locally made chocolate or a signature scented candle—enhances the personalized experience and creates a lasting impression.

Achieve This with GiftLips

Personalized video cards sound like a luxury, but they’re easier to create than you might think! 

GiftLips is a free online platform that allows hotels to craft and send a video greeting card effortlessly. Here’s how:

1. Create Your Video – Record a warm welcome message or showcase hotel amenities.
2. Customize the Card – Add branding elements, a welcome note, or a QR code for additional information.
3. Send Instantly – Share the card digitally via email or print a QR-linked version for physical placement.

With GiftLips, hotels can enhance guest experiences without extra costs or complicated processes. Try it today and elevate your hotel’s welcome game!

The Lasting Impact of a Personalized Welcome

Well-crafted hotel greeting cards is more than just a welcome—it’s a powerful tool for making guests feel valued, informed, and connected.

By combining personal warmth with practical information, hotels can elevate the guest experience, fostering loyalty and positive word-of-mouth.

For hoteliers looking to enhance their welcome strategy, video greeting cards are an easy yet impactful way to leave a lasting impression.

Have you ever received a personalized greeting during a hotel stay? Share your experiences in the comments below!

FAQs

What type of cards do hotels use?

Hotels typically use key cards (magnetic stripe or RFID) for room access. New innovations include hotel greeting cards with video for personalized guest experiences.

What is the best welcome message for hotel guests?

“Welcome to [Hotel Name]! We’re delighted to have you. Enjoy your stay and let us know if you need anything!”