Return and Refund Policy

Thank you for purchasing your greeting cards at GiftLips. We offer return and refunds on a limited basis under this Policy.

The refunds are granted only for the following reasons.

1. If the services provided by GiftLips were defective or not up to the industry standards such as broken or torn greeting cards, provided that it was not damaged while in transit.

2. If due to some technical problem or difficulty or there was a problem with the QR Code or any other technical issue, we are unable or unreasonably fails to deliver any of the greeting cards on the agreed delivery date.

How to Request a Refund

We allow refunds within 30 days from the date of your order:

1. The Refunds can only be claimed for the products purchased from GiftLips' website. Contact our e-mail support at info@giftlips.com to make arrangements for the return.

2. If you received a physical product, ship the unopened product to the address provided by the GiftLips' support team. Please note that the product must be returned in its original condition and packaging. The product must have no visible signs of use.

3. A refund will be processed within 3–6 weeks of receipt of the product at our given address.

Note: We reserve the right to limit returns on large-quantity orders or seasonal closeouts. Only regular priced products may be refunded; unfortunately sale products cannot be refunded.

Customer Responsibility

Returned products are your responsibility until they arrive at GiftLips.

We recommend using a carrier that offers shipment tracking for all returns. Please hold on to the proof of postage in case you need to contact us about your return. You are responsible for the cost of return tracking or postage.

If we cannot locate your order number, we are unable to process the refund. Please be mindful of what is being sent to us as any products incorrectly sent back cannot be credited and will not be sent back to you.

Refund Process

Once your return has been received and accepted, please allow 7 to 10 business days for processing. If approved, a credit will automatically be applied to your original method of payment. Please check with your bank or payment provider before contacting us.

Undeliverable Package

Undeliverable packages returned to us will not be automatically re-shipped and will result in order cancellation. You will receive a refund for the merchandise total, minus any shipping costs paid.

Received Damaged Item

You will receive a full refund if you received a damaged product due to the fault of GiftLips. GiftLips shall not be liable if damage or loss is due to the shipping partner or causes beyond our control.

• We will not be responsible for returns that are lost or damaged in transit.

• If the product has not been returned in a fully resealable condition with full original packaging, we reserve the right to refuse the refund.

Third-party Retailers

We do not provide refunds or exchanges for products purchased outside of GiftLips. Please contact the retailer you purchased from directly.

Fair Use

If we notice an abnormal pattern of return activity, we may reach out to you. Abuse of this policy may result in account suspension. Suspended accounts wishing to make a return should contact our support team before sending products back.

GiftLips maintains the right to determine, in its sole discretion, whether you are entitled to a refund and its amount. We reserve the right to refuse any order deemed suspicious or fraudulent.

Contact Us

If you have any inquiries, contact us at info@giftlips.com.